Continuous Quality Improvement (CQI) Practice Exam

What does the concept of psychological safety refer to in a workplace setting?

1. Feeling confident in one's abilities

2. Feeling safe to speak up without fear of retribution

3. Being in a comfortable physical environment

4. Having strong team relationships

The correct answer is: Feeling safe to speak up without fear of retribution

In a workplace setting, the concept of psychological safety is crucial for fostering an environment in which employees feel secure enough to share their thoughts, ideas, and concerns without the fear of negative consequences, such as retribution or humiliation. This sense of safety encourages open communication, collaboration, and innovation, as team members are empowered to express themselves freely. When employees feel psychologically safe, they are more likely to engage in honest discussions, provide constructive feedback, and admit mistakes, all of which contribute to a culture of continuous quality improvement. This contrasts with environments lacking psychological safety, where employees may hold back their contributions, inhibit creativity, and avoid taking the necessary risks that lead to growth and improvement.