Continuous Quality Improvement (CQI) Practice Exam

Which element is NOT part of Kotter's change model?

1. Empowerment

2. Feedback loops to produce more change

3. Central role of vision

4. Resistance to change

The correct answer is: Resistance to change

The key to understanding why "Resistance to change" is not part of Kotter's change model lies in the essence of Kotter's approach to organizational change, which is characterized by a structured eight-step process intended to guide successful transformations. This model focuses on proactive strategies and stages that move organizations toward embracing change rather than dwelling on the obstacles. Elements like empowerment, feedback loops, and the central role of vision play integral parts in Kotter's framework. Empowerment is crucial, as it involves enabling individuals throughout the organization to take initiative and act on the vision of change. Feedback loops are essential for creating a dynamic environment where stakeholders can communicate progress, address concerns, and tweak strategies as necessary to ensure momentum. The central role of vision is also significant because it provides a clear direction and purpose for the change effort, inspiring stakeholders to work collaboratively toward a common goal. In contrast, while resistance to change certainly exists and can impact the process, it is not a structured component of Kotter's model. Instead, the model encourages addressing and overcoming resistance through strategic steps like communicating the vision clearly, fostering a sense of urgency, and building a coalition of support. Thus, "Resistance to change" does not align with the proactive, step-by-step nature of Kot